Shipping policy
Shipping Policy
Thank you for shopping with us! We strive to provide you with the best shopping experience, including prompt and reliable shipping. Below is a summary of our shipping policy. If you have any questions or need further assistance, please feel free to contact us at LKHC93@gmail.com.
1. Shipping Locations
We currently ship to anywhere in the United States. If you do not see your location listed, please contact us for potential arrangements.
2. Processing Time
Orders are processed within 1-3 business days. Orders are not processed on weekends or holidays. Once your order is processed, you will receive a confirmation email with tracking information.
3. Shipping Methods and Delivery Times
We offer the following shipping methods:
- Standard Shipping: (e.g., 5-8 business days)
- Expedited Shipping: (e.g., 3-4 business days)
Delivery times are estimates and may vary depending on factors such as location, weather conditions, and carrier delays.
4. Shipping Costs
Shipping costs are calculated based on the weight, dimensions of the package, and delivery location. You will see the shipping charges before you complete your purchase at checkout.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package through USPS or UPS depending on shipping choice or our website.
6. Delivery Issues
If you encounter any issues with your delivery, such as a missing or damaged package, please contact us within five days of receiving your order. We will work with you to resolve the issue as quickly as possible.
7. International Orders
For international orders, you may be subject to customs fees, duties, or taxes that are not included in the item price or shipping cost. These fees are the responsibility of the recipient. Please check with your local customs office for more information.
8. Address Accuracy
Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect address information. If you need to update your shipping address, please contact us as soon as possible.
9. Returns and Exchanges
For information about returns and exchanges, please refer to our [Return Policy] page.
11. Contact Us
If you have any questions or concerns about shipping, please reach out to us at LKHC@gmail.com
Thank you for choosing Loki to High-Key Creations. We appreciate your business!